For assistance with downloading, software installation, deposits, redemptions, and all your other needs, please contact our friendly support staff. There are 3 convenient methods for contacting us:

Talk to our representatives Live:

Email: [email protected]

Toll Free Phone:

1-877-691-5124 USA
1-888-387-6717 Canada

In the event that the above toll free numbers do not work from your calling area please call (+506) 2830061 (please note that this is a long distance number).

We value your business. If you do not receive fast and courteous customer service please notify us at [email protected]. Thank you for helping us make our customer service the best it can be.

About our Credit Card Processing

All financial transactions are processed by Park Lane Services Ltd., 35 Vine Street, EC3N 2AA London, United Kingdom, owner of this casino, and the charge will appear on your statement as SUNPALACECASINO.COM, LONDON.

We kindly ask you to print out this T&C and all transactions before final submitting!

Frequently Asked Questions:

Q: How does it work?

A: First you download and install the software. Then you register and deposit money by credit card, Western Union, NETeller, wire transfer, check, bank draft, cashiers check, or money order.

Q: How do I download and install the software?

A: Click here for printable instructions.

Q: How do I register?

A: Double click on the Sun Palace Casino icon on your desktop, click on "Create new account" and fill out the form with the requested information and click on "submit"

Q: Can I play for real money?

A: Of course! Casino's just wouldn't be the same without the chance to win big.

Q: What games do you offer?

A: We currently offer American (0 and 00) and French (single 0) versions of Roulette; Blackjack; Red Dog; Deuces Wild Video Poker; Jacks or Better Video Poker; Joker Video Poker; Caribbean Poker; PaiGow Poker; Baccarat and War.
More games will be available soon.

Q: How long does it take to get paid?

A: We process redemption requests on a daily basis. For safety of our customers, credit card redemption are approved and credited back 48 hours after they are requested. For Overnight-express it will take 48 hours for approval and processing plus 2-3 business days, depending on international delivery. Wire Transfers require the same 48 hours for approval and processing plus 3-5 business days for delivery. Please be aware that no redemption on Credit Card will be done unless the agreement form is filled and faxed back to us

Q: Is this legal?

A: International law is very complex, and we do not know the specific laws that may apply to you where you live. We operate under strict compliance with all local laws, and urge you access our site only if you feel that you are in compliance with yours.

Q: Are my winnings reported for tax purposes?

A: All transactions are strictly confidential. We will not report any activity to any government agency.

Q: What currencies do you accept?

A: All wagering is done in US dollars for simplicity. However, you may make a deposit with us in any currency you like, and we will be happy to credit your account in dollars, at the true bank exchange rate.

For additional information please forward your inquiries to [email protected]