Making Deposits

Please note that all credit card Financial transactions are processed  by Park Lane Services Ltd., 35 Vine Street, EC3N 2AA London, United Kingdom; owner of this casino. Your Statement will show as: SUNPALACECASINO.COM, LONDON.

We accept deposits in any currency. Player accounts are tracked in US dollars so deposits made in currencies other than US dollars will be converted at the current bank exchange rate.

Deposit Methods:

1. Money Order - PREFERRED METHOD 
2. eWallet Xpress - PREFERRED METHOD
3. Credit Cards
4. Firepay **Available for customers from UK only**
5. NETeller - PREFERRED METHOD (**)
6. INSTADEBIT - PREFERRED METHOD (**)  
7. Moneybookers (**)
8. MyCitadel (**)
9. Citadel (**)

(**)Unavailable for US customers

IMPORTANT INFORMATION REGARDING DEPOSITS & WITHDRAWALS

It is very important to us that we meet or exceed your expectations. For this reason we need you to understand ahead of time that regulatory changes in the marketplace have limited the availability of deposit and withdrawal methods and have increased the time required to process withdrawals.

We value your business and will do everything we can to offer as many deposit and withdrawal options as possible and to keep the time it takes to process withdrawals to a minimum.  Please expect withdrawals to take approximately 3 weeks to process. Thank you.

All of our transactions use SSL security layer for added security.

Provides the fastest and most secure way to transfer cash online. Neteller provides same-day payments and virtually instant cash transfers. You pay no charges for transfers to Sun Palace Casino.     

Open a Neteller account at: http://www.neteller.com
Request instructions at [email protected]

 ***Click HERE to read more about our special 15% NETeller Initial Deposit Bonus!!! ***

IMPORTANT: INSTACASH is available for Canada ONLY

INSTADEBIT is a system that allows you to securely make payments to online merchants directly from your Canadian. bank account. INSTADEBIT works the same as writing a check or using your debit card. INSTADEBIT is free, you are not required to fund a separate account or provide your credit card information. The easy two-step sign up process only takes a minute and then you are ready to make your purchases. You simply complete the consumer registration form, enter your banking information and you are ready to pay for your purchases from your bank account. Your purchases will appear as checks on your bank statement. INSTADEBIT never shares your personal information with merchants, and you will ever be asked for your credit card number.

Features

• Free to Use: for all consumers
• Easy to Register: simply fill in our online form and enter your bank account information
• Easy to Use: Simply click on the INSTADEBIT payment option in the Casino Cashier & enter your InstaDebit details
• Private & Secure: With INSTADEBIT you don't need to give your private information or credit card number to merchants on the Internet
• Transaction Review: You can review all of your transactions online simply by clicking on the "Consumer Login" button

Customer Service: You can contact INSTADEBIT by Email at: [email protected] chat or Toll Free 24/7: 1-877-88DEBIT 

 ***Click HERE to read more about our special 15lff047854f19ac2aa52aac51bf3af4anbsp;INSTADEBIT Initial Deposit Bonus!!! ***
**Not available for US players**

CREDIT CARDS 

 

For details on making credit card deposits click here.

Credit Card Agreement Form Here

 

Money Order in less than 15 minutes !

Contact our support group at: [email protected], they will provide a persons name to send the payment, you will be credited within 5-15 minutes of receiving the control number. We will be able to make fast credits to your account 24 hours all year round !!!

We will cover the  delivery charge  for Money Order deposits of $100 or more.  We will credit your account with a one time $25 bonus when you deposit at least $50

 ***Click HERE to read more about our special 15lff047854f19ac2aa52aac51bf3af4anbsp;Money Order Initial Deposit Bonus!!! ***

**FirePay is a payment method similar to a debit or credit card in that you deposit funds into your account in order to transfer funds online. FirePay offers e-mail confirmation of purchases and online account activity statements.You can fund your account either directly from your bank account or via ACH or “E-Checks,” both of which require a U.K. bank account.

You can open an account at www.firepay.com. Make sure that the e-mail address you register with is the same one that you registered with at the casino. The registration process takes 2-3 business days. After registering, follow the steps below to use your FirePay account in the Casino:

• Log into your casino account
• Go the cashier and choose the deposit option
• Click on the register new credit card icon.
• Fill in the required fields exactly as you did when you opened your FirePay account.
• In the space provided for credit card number, enter your FirePay 16-digit number.
• In the "expiry" date field, enter the expiry date for your FirePay account.

Important: Please notice that this method requires a 6 business days clearance period from the date of its last deposit prior to the approval of any withdrawal request.  If deposits do not clear satisfactorily all  withdrawal requests will be declined.

**Available for customers from UK only**

                                        eWallet Xpress registration is immediate - US and Canada eWalletXpress is an on-line money transfer service which provides a fast and secure method of transferring cash to your casino account. Your eWalletXpress account is like a wallet, only on-line. Simply deposit your money using a variety of convenient funding methods and spend your money at any time.

Register now and use your account IMMEDIATELY. Click HERE for more details.

 ***Click HERE to read more about our special 15lff047854f19ac2aa52aac51bf3af4anbsp;eWallet Xpress Initial Deposit Bonus!!! ***

Moneybookers is a tool that allows players to safely send and receive money via email - instantly. Players can fund their account via CC or Wire and then deposit into the casino. Customers save time and hassle - payments are sent/ received in real time which eliminates long time delays plus all one needs to make or receive a payment is an email address, no more bank forms or checks. Their Web site is: http://www.moneybookers.com .

-The web site is available in English, Spanish, French and German.

-Ability to fund Moneybookers account with bank account & Credit Card

-Ability to withdrawal funds to Moneybookers account

-Securely send money without revealing bank account or Credit Card numbers

 **Not available for US players**

 

The 'My Citadel' option works just like a CitadelCommerce Account and is an online wallet.  Players can use this to deposit  funds directly from a financial institution, withdraw funds from  the wallet directly to any bank or credit union account. MyCitadel  allows to pay merchants without providing them with any personal banking details. Existing Citadel Commerce users will still need to create a myCitadel account. Some user information will already be available in the forms for these users, making the sign-up process a little easier for them.

You will need to have a valid email address, a password that you would like to use, your name, date of birth, and a valid address where myCitadel is available (Canada, China, France, Germany and UK). . For Premium myCitadel wallets you will also require your SSN or SIN (for Canadians) number.

Their Web site is: https://www.mycitadel.com/index.jsp . Customer Support is available 24 Hours, 7 days a week. Call telephone (604) 639-2971 / Toll Free: 1 (877) 747-8433 or email: [email protected]

**Not available for US players**

Citadel

Citadel is an electronic check service that offers one of the safest online transaction methods available. To open an account with Citadel, you must have a checking account at a financial institution in Canada and U.K. and the check must be payable in U.S. dollars. Citadel (ACH) is available only for Canada. Their Web site is: http://www.citadelcommerce.com

Features:

• Private, Secure & Convenient.
• Fast & Easy account set-up.
• Customer Support is available 24 Hours, 7 days a week. Call telephone (604)299-3939 / Toll
• Free: 1 (877) 747-8433 or email: [email protected]

Please note:

1. You'll need to provide the following for registration: casino username and password, personal check, personal checking account number, and Social Security number (last four numbers only).
2. Driver's license number (State ID or Military ID can be substituted)
3. Registration will not accept cell phone numbers and Post Office boxes.
4. Registration is valid only on the computer you use when you register.

Important: Please notice that this method requires a 7  days clearance period from the date of its last deposit prior to the approval of any withdrawal request.  If deposits do not clear satisfactorily all withdrawal requests will be declined.

**Not available for US players**

CASHING OUT

Please Take Note!

1. Withdrawal requests will be processed within 5 business days, except Firepay which will be processed after 6 business days!
   
2. We reserve the right to request documentation prior to authorizing any withdrawal request, to verify the authenticity of the credit card information and/or the identification of the player.
   
3. All payouts over $5,000 will be paid out via installments not exceeding $5,000 per week.
   For example, a $17,500 winner will be paid $5,000 in week one, $5,000 in week two, $5,000 in week three, and $2,500 in week four.
   
4. All payouts are in US Dollars. For your convenience, we offer the following methods for cashing out:
   

• Neteller - to make a Neteller withdrawal please request instructions to [email protected]
  
• Checks - Checks Available through Citadel Payouts only to the following countries: Australia, Belgium, Brazil, Canada, Denmark, France, Germany, UK, Ireland, Italy, Malasya, New Zealand, Norway, Philippines, Portugal, Singapore, South Africa, Spain, Sweden and Switzerland). Winnings will be sent as follows: 
• -Check (via Regular Mail) - Winnings from $50-$249.99 will be sent by regular mail
  unless the player wishes to pay the delivery charges (which are approximately $30-$47.5).
• -Check (via Regular Mail) - Winnings from $250 and up will be sent by courier.  
  **Every player is entitled to one FREE express delivery every 30 days, provided that winnings are $250 or more.
• Money Order - for USA Players Only
• FirePay Card - UK only
• INSTADEBIT - Canada only
• Moneybookers - Worldwide except USA
• MyCitadel - Available in Canada, China, France, Germany and                                               

Special General Note: You are reminded to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time.

•  Also take note that any player that deposits and requests a withdrawal without having wagered AT LEAST 5 times the amount deposited will be charged processing fees in accordance with the deposit method used. Fees vary depending on the deposit method and those methods that can not be electronically refunded by us will have delivery fees that also vary depending on destination and delivery method.

• Any customer funding their account with a Firepay Card, must be in good standing with our Casino for at least 12 months. If you are not, any deposits made with Firepay that produce winnings will not be deemed valid if:

1. The funds do not clear during the six day waiting period.
2. The player is not in good standing for at least 12 months with our group of casinos.

Also take note that any person that makes a deposit, and does not make any wagers with the deposit before requesting a withdrawal, will be subject to pay for the processing fees which will vary, depending on the deposit.

Important: All pending withdrawals will be placed ON HOLD until every single deposit with clearance period that the player has used is switched to status cleared and verifiable via online back ends. These methods include Firepay, Citadel, myCitadel & Instadebit.