Sun Palace Casino uses Real Time Gaming; one of the premier gaming software providers. To ensure absolute fairness and full function of the system and its ongoing accuracy, a sophisticated RNG (Random Number Generator) is utilized.

Real Time Gaming's software carries an official Certificate of RNG Evaluation from CDS (Central Disputes System Certifed), a respected Accredited Testing Facility and principal consultants to major gaming and wagering regulatory bodies.

CDS performs RNG Evaluations with a special emphasis on the distribution and unpredictability of the RNG application. CDS has verified through mathematical and statistical analysis that the Real Time Gaming's RNG distributes numbers with sufficient non-predictably, for distribution and lack of bias to particular outcomes.

Please check our latest RNG evaluation by clicking here

Furthermore, the average payout percentage, which is the percentage of total winnings to total wagered amounts, is reviewed on a monthly basis to ensure our system's on-going randomness and fairness.

For your added protection, we maintain a complete audit trail of each individual transaction for all the games that you play. At your request we would be pleased to make these files available to you for inspection.

Sun Palace Casino uses the credit card services of Park Lane Services Ltd. , ensuring secure, fast and easy online transaction processing. Park Lane Services Ltd. is a multinational firm that handles thousands of secure online transactions every day.

It is of the most importance to us that you are completely confident and comfortable with all your secure dealings while playing at Sun Palace Casino.

We are committed to a policy of ongoing fraud detection and prevention in all aspects of our gaming operation. Our systems ensure the validity of each and every transaction, using the latest fraud control mechanisms in today's e-market. We aim to ensure the integrity of our customers' accounts and secure all transactions and payments we receive and make to you.

In order to protect you and the company, we may request documentation that proves your identity. Click here for more information. Please understand that this procedure has been put in place to prevent online fraud and misuse of your personal information. We assure you that this information is being kept totally confidential.

If for any reason you should feel uncomfortable about our software or about the security and safety of gambling online, please do not hesitate to contact us at: support@sunpalacecasino.eu

To submit a formal complaint in regards to our software platform please click the image:

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