TERMS & CONDITIONS
By registering, accessing, or using the Sun Palace Casino website ("the Casino," "we," "us," or "our"), you ("the User," "the Player") agree that you have fully read, understood, and accepted these Terms & Conditions ("T&C"). By accepting and playing any of our promotional offers, you confirm that the relevant promotional terms have been read, understood, and agreed to. If you do not agree with these terms, you must discontinue use of the Casino immediately.
1. Acceptance of Terms
By registering, accessing, or using the Casino, you agree to be bound by these Terms & Conditions as amended from time to time. Continued use of the Casino constitutes ongoing acceptance of the current version of these T&C.
2. Legal Eligibility & Jurisdiction
2.1 Age Requirement
You must be at least 18 years old, or of legal gambling age in your jurisdiction of residence if higher, to register or play. By creating an account, you confirm that you meet the minimum legal age applicable to online gambling in your location.
2.2 Restricted Jurisdictions
Use of the Casino is prohibited in any jurisdiction where online gambling is illegal. In addition, residents of Michigan and Rhode Island (USA) are not permitted to participate. Any attempt to access or use the Casino from a restricted location, or to circumvent these geographic limitations by technical, personal, or third-party means, may result in immediate account closure and may lead to further legal action.
2.3 Player Responsibility
You are solely responsible for ensuring that your use of the Casino complies with the laws applicable to your place of residence. The Casino makes no representations regarding the legality of online gambling in your jurisdiction.
3. Software License
All website content, software, graphics, trademarks, and other proprietary materials are the property of the Casino or its licensors. You are granted a limited, non-transferable license to use this software solely for personal entertainment. Unauthorized use, modification, distribution, or exploitation of the software is prohibited and may result in account termination or legal action.
4. Player Declarations
By using the Casino, you confirm that all registration information is accurate and truthful, and that:
• You are of legal age to participate in online gambling in your jurisdiction.
• You are playing for personal entertainment only.
• You are not violating any applicable laws by participating.
• You understand the risks and procedures associated with online gambling.
• Your funds are your own and are not sourced from illegal activity.
• You accept that game outcomes are determined by the Casino’s systems and random number generator (RNG).
5. Account Registration & Verification
5.1 Single Account Policy
Each Player is permitted to maintain only one active account. Winnings will only be paid to Players who maintain a single account under their own name. Players found to have more than one active account may have their winnings voided unless the Casino grants explicit authorization.
5.2 Verification Requirements
All withdrawals are subject to audit and may require documentation, including but not limited to:
• Government-issued identification
• Proof of residence
• Proof of payment method ownership
• Evidence of source of funds if deemed necessary
5.3 Account Security
Players are responsible for keeping their account credentials secure. The Casino is not liable for losses resulting from compromised accounts.
6. Transactions
6.1 Deposits and Wagering Requirements
Deposits must be wagered at least once before a withdrawal can be processed. This requirement applies to all deposit transactions.
6.2 Withdrawals
Withdrawals will generally be processed using the same method used for deposit where possible. All withdrawal requests may be subject to audit, and the Casino reserves full discretion in determining valid transactions.
6.3 Refund Policy
Refunds may not exceed the total value of deposits made and may only be issued after deduction of outstanding obligations. Chargebacks or payment reversals may result in voided winnings and account closure.
7. Bonuses & Promotions
The Casino reserves the right to withhold, revoke, or cancel any bonus or promotion if the Player engages in bonus abuse, exploits system vulnerabilities, engages in low-risk or no-risk betting strategies, or otherwise acts in a manner inconsistent with fair play.
8. Fair Play & Prohibited Conduct
Players are prohibited from engaging in any of the following activities:
• Creating multiple accounts.
• Allowing third-party access to an account.
• Using bots, automation tools, or unauthorized software.
• Participating in syndicate or group betting schemes.
• Providing fraudulent documents.
• Attempting chargebacks.
• Cheating, colluding, or exploiting system vulnerabilities.
Violation of this section may result in account closure, voiding of winnings, confiscation of funds, and legal action.
9. Game Rules, RNG, and Disconnections
9.1 Finality of Game Outcomes
All outcomes are determined by the Casino’s RNG, and such outcomes are final and binding.
9.2 Disconnections
In the event of disconnection, the prior game result will be displayed upon reconnection. If the server did not record the wager, the Player’s balance will remain unaffected.
9.3 Server Authority
The Casino’s server records constitute the final authority in resolving discrepancies.
10. Privacy & Data Protection
All personal information you provide is treated as confidential and is managed in accordance with applicable data protection laws. The Casino will not disclose your wagering history or personal information except where required by law or regulatory authorities.
11. Inactive & Closed Accounts
11.1 Inactive Accounts
If an account shows no login or wagering activity for a continuous period of six (6) months, it will be considered inactive. Once deemed inactive, all remaining balances will be removed.
11.2 Account Termination
An account may be terminated either by the Player or by the Casino:
Termination by the Player: You may request closure of your account at any time, provided no outstanding debts, unresolved transactions, or ongoing investigations are pending.
Termination by the Casino: The Casino may suspend or close any account at its discretion, including but not limited to cases involving fraud, misuse of software, violation of these T&C, provision of false or unsubstantiated information, or engagement in unlawful activity.
Upon termination, any remaining balance will be handled in accordance with these Terms & Conditions and subject to any applicable investigations or audits.
12. Intellectual Property
All software, graphics, trademarks, and related intellectual property are owned by the Casino or its licensors. You acquire no rights beyond a limited license for personal use.
13. Telecommunications Responsibility
You are solely responsible for your internet connection and the performance of your Internet Service Provider (ISP). Your ISP is not affiliated with the Casino and assumes no responsibility for any disputes arising from connectivity issues.
14. Disputes & Resolution
14.1 Submission Timeframe
Any dispute or claim must be submitted to the Casino in writing within one (1) hour of the event or transaction giving rise to the dispute.
14.2 Final Determination
The Casino will review its server records and perform an internal investigation. The findings of this investigation shall be final and binding on the Player.
15. Limitation of Liability & Indemnification
15.1 Limitation of Liability
The Casino shall not be liable for any losses, damages, or claims arising directly or indirectly from:
• Disconnection between the Player and the Casino’s servers.
• Software or hardware failures.
• Third-party system interruptions.
• Delays, transmission errors, or data corruption.
• Any indirect, incidental, consequential, or punitive damages.
• Acts or omissions by the Player.
15.2 No Warranties
The Casino’s software and services are provided "as is" without warranties of any kind, express or implied.
15.3 Player Responsibility for Technical Environment
Players are solely responsible for their devices and internet connection.
15.4 Indemnification
Players agree to indemnify the Casino for any claims arising from misuse of the services.
16. Amendments
The Casino may modify these Terms & Conditions at any time. Continued use constitutes acceptance of any updates.
17. Entire Agreement
These Terms & Conditions constitute the full agreement between the Player and the Casino.
